“Shopping habits have changed in the last two years”: A Q&A with the co-founder of Aisle 24, Toronto’s new cashierless convenience stores
When John Douang launched Aisle 24 more than five years ago, he had no idea how much his concept—contact free, cashierless convenience stores—would be suited to our current era. Falling somewhere between a Loblaws and a 7-11, his locations (there are currently nine in Toronto with six more under construction) use digital technology and data to upend the traditional retail model. Which may sound a bit like Big Brother is watching, but Douang says it’s a way to enhance customer experience, and it’s also the way of the future. Here, he tells Toronto Life about how his stores work, what happens to your personal info and whether traditional grocers need to watch their backs.